Viewing policy
In compliance with the Consumer Protection (E-Commerce) Rules 2020 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011, and any other applicable law, Shuddhi Drinks Private Limited has designated a Grievance Officer to address concerns raised by users of this website.
Grievance Officer
Name: Siddhant Kadam
Designation: Grievance Redressal Officer
Email: customercare@shuddhidrinks.com
Phone: 8369721095
Address: 2nd floor, flat no. 5, Anand Kunj, Linking Rd, opposite Kotak Mahindra Bank, Vithaldas Nagar, Santacruz (West), Mumbai, Maharashtra 400054
Availability: Monday to Saturday, during business hours (excluding public holidays)
How to Raise a Complaint
Write to the Grievance Officer at customercare@shuddhidrinks.com with your name, order ID (if applicable), and a clear description of your complaint along with any supporting evidence.
An acknowledgement will be sent within 48 (forty-eight) hours of receipt and a ticket number will be issued for each complaint, through which you can track the status of your complaint.
We aim to resolve all complaints within 30 (thirty) days of receipt, as required under the Consumer Protection Act 2019 and the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011.
Escalation
If your complaint is not resolved to your satisfaction within 30 (thirty) days, you may seek recourse through:
National Consumer Helpline: 1800-11-4000 or 1915 (toll-free)
(Available daily except national holidays, 08:00 AM – 08:00 PM)
SMS/WhatsApp: +91 8800001915
Your district Consumer Disputes Redressal Commission under the Consumer Protection Act 2019
E-Daakhil online portal: https://edaakhil.nic.in or E-Jagriti online portal: https://e-jagriti.gov.in/
