Returns & Refunds

This refund & cancellation policy (the “Policy”) applies only to orders purchased from Shuddhi Drinks Private Limited ("SDPL", "we", "us", “SIX6R”, “Company”) and placed on www.SIX6R.com (“Website”) and delivered within India. By accessing or using the Website and/or placing an order, you agree to be bound by this Policy, as updated from time to time. If you do not agree, please do not place an order.

Before dispatch: You may request cancellation of your order before it has been dispatched by writing to us at customercare@shuddhidrinks.com or messaging us on WhatsApp at 8369721095 with your order ID. A full refund will be initiated if the order has not yet been handed over for delivery.

After dispatch: Once your order has been dispatched, cancellation is not possible.

The Company does not provide returns, exchanges, replacement, refunds / store credit or any other remedy except strictly in accordance with this Policy.

We reserve the right to cancel any order at our discretion, including in cases of stock unavailability, payment failure, pricing error, listing error, address or serviceability issues, suspected misuse or suspected fraudulent activity. A full refund will be issued in all such cases in accordance with this Policy.

Refusal to accept delivery of an order after dispatch shall not entitle you to a refund, replacement, exchange, store credit, or cancellation, except where required under applicable law or expressly provided under this Policy.

Given the consumable and perishable nature of our products, we do not accept returns on delivered orders except in the following circumstances:

The product received is physically damaged i.e. dented, broken, or leaking

An incorrect product or flavour was delivered

The product was past its expiry date at the time of delivery

To initiate a return claim, all three of the following conditions must be met:

The issue must be reported within 24 (twenty-four) hours of delivery

The claim must include the Order Identification Number, high-resolution photographs or an unboxing video showing the outer transit box, shipping label, and damaged glass/PET bottles/Cans, along with a description of the issue. The claim and the photographic or video evidence must be submitted via email to customercare@shuddhidrinks.com or via WhatsApp at 8369721095. The evidence should clearly show the outer packaging, product condition, and any relevant batch/expiry details visible on the label.

The product must be in its original, unopened condition

We are not liable to process claims that do not satisfy all above three conditions.

Returns will not be accepted for:

Change of mind or personal preference; dissatisfaction with the taste, flavour, texture, carbonation, or other subjective characteristics of the product; errors in the order placed by the customer; products that have been opened, consumed, partially consumed, or used; products that have not been stored or handled in accordance with the instructions on the packaging; minor cosmetic damage to the external packaging that does not affect the safety or consumability of the product; or failure to provide the required supporting evidence.

Upon reviewing the submitted evidence, the Company will notify the Consumer of the approval or rejection of the claim. Please note that, we may request additional information to process a claim.

The Company reserves the right to reject, suspend, or investigate any claim that is incomplete, misleading, repetitive, abusive, unsupported by sufficient evidence, reasonably suspected to be fraudulent, or where the product appears to have been tampered with, misused, improperly stored, or damaged after delivery.

Where the Company approves a return, replacement, or refund request, it may require the product to be made available for inspection or collection. The Company reserves the right to refuse a claim where the product has been discarded or is otherwise unavailable for verification, subject to applicable laws.

Where a claim relates to only part of an order, any replacement or refund shall be limited to the affected product(s) only and shall not extend to the entire order unless otherwise determined by the Company or required under applicable law.

Free samples, complimentary products, promotional items, or gifts provided with an order shall not be eligible for return, replacement, refund, or exchange.

The Company shall determine the outcome of a return or refund request based on the information and evidence available, acting reasonably and in accordance with this Policy and applicable law.

Notwithstanding anything stated contrary in this Policy, the decision of the Company shall be final and binding in respect of the eligibility and acceptance of any return, exchange or refund request under this Policy.

Where an order is returned to the Company because you refused delivery or failed to accept delivery after reasonable delivery attempts as per the Shipping & Delivery Policy available on our Website, you shall not be entitled to any refund, replacement, exchange, or store credit, except where required under applicable law and subject to this Policy available on Website.

Approved refunds will be credited to the original payment method within 30 (thirty) business days of approval. For orders paid by cash or where the original payment method is unavailable, refunds will be processed via bank transfer or UPI using the details provided by you. Refunds shall not be made in cash and shall only be processed through the payment method determined by the Company in accordance with this Policy.

Actual credit timing after initiation depends on your bank or payment provider and is outside our control.

To the maximum extent permitted by applicable law, we are not responsible for delays caused by banks, payment gateways, courier partners, or other third parties, and such delays do not entitle you to any compensation beyond the refund (if approved) under this Policy.

Refunds shall be limited to the amount actually paid by you for the affected product(s) and shall not include any consequential, incidental, or indirect losses.

Where an order was purchased using a promotional offer, coupon, discount code, gift voucher, cashback, or similar benefit, any refund shall be calculated based on the amount actually paid by you after giving effect to such promotion, unless otherwise required under applicable law.

Where a refund is to be made by bank transfer, UPI, or any alternative payment method, you are responsible for providing accurate and complete payment details. The Company shall not be responsible for delays or failed refunds arising from incorrect or incomplete information provided by you.

We may, at our discretion, require additional verification of your identity, payment method, or order details before processing refund or replacement of order. Failure to provide the requested information within a reasonable time, in any event within 24 (twenty-four) hours, may result in cancellation of the refund or replacement.

The remedies set out in this Policy constitute your sole and exclusive remedies in relation to cancellations, returns, replacements, and refunds, except to the extent otherwise required under applicable law.